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  • 1Lod - Incident Management Commander - Sydney - Northern Trust Corporation

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    Description

    About Northern Trust

    Northern Trust is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

    We provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity.

    With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

    SUMMARY

    This is a strategic senior role, leading the APAC Enterprise Incident Management team.

    The role safeguards the bank's people, assets, operations, and reputation in the APAC region and as part of the global Incident Management strategy.

    Key Responsibilities:

    • Oversee incident management programs, ensuring compliance with Regulatory and organizational standards.
    • Drive continuous improvement.
    • Act as the key liaison for APAC business stakeholders and coordinate with internal (and external) cross-functional teams during an incident.

    MAJOR DUTIES

    Develop and execute Northern Trust's (NT) global incident management strategy for the APAC region and ensure alignment with NT's global objectives.

    Support the development and implementation of Incident Management policies, tools, programs, and frameworks.

    Lead and manage a team of Incident Commanders to appropriately respond and recover from operational and/or technology-related incidents.

    Provide strategic recommendations to NT senior leadership for improvements in business continuity and resilience.

    Deputize for the Global Head of Incident Management and represent Northern Trust where required in regional forums, resilience councils, and cross-function meetings.

    Act as the regional point of contact for the identification, assessment, and management of incidents across the APAC region, ensuring triage, escalation, and coordination with the global team.

    Lead Post-Incident Reviews (where applicable) and ensure any lessons learned are shared appropriately and any resulting remedial improvement actions are tracked to closure.

    Oversee training programs for regional teams to ensure readiness and compliance.

    Collaborate with business units to assess risks and design effective response plans.

    Ensure adherence to local, regional, and international regulatory requirements.

    Prepare and present detailed incident reports, risk assessments, and performance metrics to senior forums/executives.

    KNOWLEDGE/SKILLS

    Crisis management, disaster, and business recovery and continuity management in a financial or corporate environment.

    Understanding of risk management practices, including cyber security, and how they apply in Financial Services organizations, including the impact of regulation on operational resiliency matters.

    Experience supporting the implementation of projects and working with cross-functional teams.

    Working knowledge of technologies relevant to responsibilities.

    Strong understanding of data analytics and related tools, including Power BI.

    Strong collaboration, communication, and presentation skills.

    Able to drive to execution.

    Aware of key business drivers and factors that maximize department performance.

    EXPERIENCE

    12-14 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.


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