Customer Service Specialist - Perth, Australia - Beyond Bank Australia

Description

With branches across the nation and employing more than 700 staff, Beyond Bank Australia is one of Australia's largest customer-owned banks and the first B Corp accredited bank.

Interested in joining a purpose driven-organisation and a bank that was recently recognised as one of the best in Australia by Forbes in the World's Best Banks in 2022?

Why work for Beyond Bank?

• A flexible, inclusive and diverse environment
• Opportunities for professional growth
• Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services
• 3 paid Work Life Balance days per annum
• Paid branch flexi leave
• 2 paid Community Volunteer days per annum
• Staff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program.
• The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.

We currently have an exciting part-time opportunity available to join our team in Mandurah. Reporting to the Senior Relationship Manager, you will operate in a collaborative environment, delivering a distinctive customer experience.

Job Description

Key Responsibilities (but not limited to):

• Manage enquiries to provide caring and personalised solutions for our customers
• Complete Beyond Bank's Lending Accreditation program
• Provide an exceptional experience for our customers
• Be part of a knowledgeable and high achieving team
• Manage all facets of our customer's financial requirements
• Collaborate with specialists in the business to deliver the best outcomes for customers
• Possess a team player attitude and perform general branch duties as part of your role
• Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long term needs and aspirations.

Desired Skills and Experience

We are looking for people who are:

• Able to engage and assist customers either face to face and/or via outbound calling to identify short, medium, long term needs and aspirations.
• Experienced in customer service environment
• Have passion for building lasting customer relationships and serving the local community
• Thrive in a high achieving team environment
• Possess excellent problem solving and analytical skills

You will need:

• Demonstrated experience in retail banking or customer service environment
• Commitment to success and a strong work ethic
• Excellent problem solving and analytical skills
• A passion for building lasting customer relationships and serving the local community

For more information, please contact

Please be aware the next step in the process may include a phone screen, video interview, virtual or face to face interview, psychometric testing and all relevant background checking.

This is an opportunity to join a values-driven organisation that offers the opportunity for you to grow your career. Beyond Bank is an equal opportunity employer with a commitment to diversity at all levels.

As a certified B Corp we are using our business as a force for good.