Service & Enablement Specialist - Adelaide, Australia - Australia and New Zealand Banking Group Limited (ANZ)

Description

Service & Enablement Specialist

Service & Enablement Specialist

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they're buying a home, building a business or saving for things big or small.

The Service & Enablement Specialist is critical to making this happen and will:

• Respond to/take ownership of customer/internal stakeholder enquiries within SLA and in an efficient and customer centric manner

• Support customers with preparation of fulfilment documents/forms (account opening & amendment forms etc)

• Be the first point of contact to resolve customer concerns and issues to create a positive experience

• Build and maintain good collaborative working relationships with internal stakeholders (Account Managers, Service Managers, Product Partners etc)

• Identify and call out continuous improvement opportunities aimed at improving customer & banker experience

Role Location: Adelaide

Schedule: Full Time

Role Type: Permanent

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Proficiency in Microsoft Office Suite

• Strong communication skills (written & verbal)

• Strong attention to details

• Ability to use initiative, work autonomously and manage time & priorities

• Ability to analyse and investigate problems and develop a solution

• Experience within the financial industry; with a focus on transactional or institutional operation functions

• Sound stakeholder management skills

You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So, why join us?

There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we've committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

Job Posting End Date

03/05/, 11.59pm, (Melbourne Australia)