Guest Service Officer - Brisbane, Queensland

Only for registered members Brisbane, Queensland, Australia

1 month ago

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Job summary

We are looking for Part-time Guest Service Agents to join our Front Office team As an integral part of the Front Office operations, you will be the first point of contact for our guests, responsible for ensuring seamless communication between guests and hotel departments.
You will handle guest inquiries, requests and concerns providing outstanding service and maintaining positive relationships with our clientele. Your primary focus will be on excellent communication coordination and ensuring guests needs are met with efficiency and warmth.
  • Answer and direct guest inquiries via phone email or internal systems.
  • Manage guest requests complaints in a proactive professional manner.
  • Coordinate communication between various hotel departments to ensure smooth operations.

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