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- Provide first-class technical support to clients via phone, email, chat, and remote assistance.
- Troubleshoot and resolve technical issues related to our products/services in a timely and efficient manner.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues.
- Document support cases, including the steps taken to resolve issues, in our CRM system.
- Assist with product testing, bug reporting, and quality assurance efforts.
- Deliver product training and knowledge transfer sessions to clients as needed.
- Continuously update knowledge base articles and support documentation to ensure accuracy and relevance.
- Identify opportunities for process improvement and contribute to the development of best practices within the support team.
- Identify trends or patterns in customer inquiries and provide insights to help improve product usability and customer satisfaction.
- Stay up-to-date on product features, updates, and best practices to effectively support customers and address their needs.
Customer Support Agent for a Company based in Australia - Sydney, Australia - Virtual Coworker
