Collections Officer - South Brisbane, Australia - Hudson

    Hudson
    Hudson South Brisbane, Australia

    2 weeks ago

    Default job background
    Full time
    Description
    Join a reputable Finance company based in Toowong 8-week contract role with an immediate start Possibility for extension or permanency for the right candidate

    Based in Toowong, this is an 8-week contract position with the possibility for extension or permanency.

    About the role:

    • Initial 8-week contract starting Monday 15th of April - potential extension or the opportunity to put your name down for a permanent role for the right candidate.
    • Location: Toowong.
    • Full time 37.5 hours per week Monday to Friday 8:00 AM to 04:00 PM (Potential to work 30 hours part time however the preference is for Full Time).
    • Working Arrangements: 100% in office due to the nature of the role.
    • $33.60 per hour + Super
    • Full training provided before starting the role
    • Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.

    Role responsibilities:

    Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.

    • Outbound calls to customers with debt owing to clients
    • Communicate and negotiate payment arrangements with customers
    • Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
    • Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
    • Maintain accurate recording keeping
    • Meet daily, weekly and monthly KPI's in line with department standards


    Ideal candidate:

    Our ideal candidate would be a person with strong interpersonal and communication skills and previous experience working in a call centre environment. Ability to listen effectively to provide tailored outcomes for customers will help you to hit the ground running in this role.

    Requirements:

    • Call centre experience is preferred
    • Patient and able to deal with any customers
    • Great communication skills and ability to communicate effectively
    • Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
    • Ability to meet KPI's.

    Sounds like you? Make sure to apply

    Reference number: BBBH237112
    Profession:Administration & Office SupportCustomer Service

    Company: Hudson Australia
    Date posted: 14th Apr, 2024