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    Help Desk Support Engineer - Sydney, Australia - Lanter

    Lanter
    Lanter Sydney, Australia

    1 week ago

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    Description

    Direct message the job poster from Lanter Technologies

    Growing your business through smarter technology

    We are a fast growing Managed Service Provider providing innovation and leadership in technology solutions for companies across multiple sectors.

    We provide a range of cloud solutions to our clients such as Microsoft 365 and Microsoft Azure, through to communication solutions.

    We are seeking an experienced Level 2 Service Desk Engineer to join our team in St Leonards, Sydney. The role will primarily focus on working with our clients to provide first class support.

    Responsibilities


    • Take ownership of challenges and manage client expectations


    • Provide technical assistance for our clients over the phone, email and in person


    • Travel to client sites to provide technical support


    • Responding to escalations from the team when required


    • Fulfil Service Requests within SLAs


    • Participate in client meetings over the phone or in person to provide technical assistance


    • Assist in the administration of the Cloud Services Infrastructure and on-premise infrastructure


    • Clearly document all activities in our case management tool


    • Monitoring and actioning alarms from automated management systems


    • Assisting with special projects as deemed by management

    Desired skills and experience


    • Ability to work autonomously


    • Excellent written and verbal communication skills


    • Previous customer support experience in a complex environment


    • Excellent troubleshooting and analytical skills


    • Experience in a similar role with a Managed Service Provider will be highly regarded


    • Experience managing Microsoft Microsoft 365 and Azure


    • Experience with troubleshooting business internet, router and Wi-Fi issues.


    • Experience in configuration and administration of Windows Servers


    • Experience in configuration and administration of Active Directory domains, including Group Policies, Microsoft Clustering, and IIS


    • Able to work in a fast-paced environment


    • Current Microsoft certifications will be highly regarded


    • Desire to learn and develop your technical and customer service skills

    Seniority level

    • Seniority level

      Entry level

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Information Technology

    • Industries

      IT Services and IT Consulting

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