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    • Senior Support Officer - City of Brisbane - Lutheran Education Australia Ltd

    Lutheran Education Australia Ltd
    Lutheran Education Australia Ltd City of Brisbane

    3 weeks ago

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    Description

    Job Title: Senior Support Officer (Helpdesk)

    St Peters Lutheran College is seeking a permanent, full-time Senior Support Officer to join our Information Technology Services Department.

    The successful candidate will be part of a team that provides access and assistance to students, staff, and parents in the use of digital tools and platforms.

    • This role requires strong customer service skills to drive solutions that meet and exceed expectations.
    • The ideal candidate will have excellent communication skills, technical expertise, and a passion for providing exceptional support.
    • A commitment to upholding the Christian values of the College is essential.

    About St Peters

    We are a co-educational day and boarding school located on 50 acres just 7 kilometres from Brisbane CBD.

    With a reputation for academic excellence, pastoral care, and diverse co-curricular programs, we provide an exceptional student experience.

    Key Responsibilities:

    1. Provide technical support and guidance to students, staff, and parents.
    2. Continuously improve processes and procedures to enhance customer satisfaction.
    3. Collaborate with the IT department to resolve technical issues and implement new solutions.
    4. Maintain accurate records and documentation of technical issues and resolutions.

    Requirements:

    • A degree in Computer Science or related field.
    • Minimum 2 years of experience in a helpdesk or technical support role.
    • Excellent communication and interpersonal skills.
    • A commitment to ongoing professional development.

    What We Offer:

    • A dynamic and supportive work environment.
    • Ongoing training and professional development opportunities.
    • A competitive salary package.
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