Membership and Administration Officer - Mudgeeraba, Australia - Programmed

    Programmed
    Programmed Mudgeeraba, Australia

    1 week ago

    Programmed background
    Full time
    Description

    Programmed Skilled Workforce are currently looking for enthusiastic candidates to commence in a role with a large recreation facility that is based on the Gold Coast within their Gym department.

    The role forms part of a well-established team, working with various stakeholders in an enjoyable and educational environment. This role contributes largely to the overall customer experience for members and requires a friendly and organised individual.

    In this position you will be responsible for various administrative tasks as well as managing multiple aspects of client memberships. We are currently looking for someone who is available across Monday - Friday, with ability to work 38 hours per week.

    Duties may include, but are not limited to:

    • Oversee the daily operation of gym
    • Welcome guests
    • Book and conduct inductions and tours
    • Coordinate maintenance and cleaning
    • Manage gym email inboxes and phone enquiries
    • Maintain Fitness Class schedules
    • Lead customer feedback process and address complaints
    • Assist to recruit, onboard and train staff
    • Rostering
    • Develop and implement new member attraction and retention campaigns
    • Coordinate advertising and marketing for various programs
    • Manage membership compliance (eg. membership guidelines, inductions)
    • Identify and implement initiatives to support retention and engagement
    • Lead financial and reporting processes

    What we are looking for:

    • Previous experience in a similar coordinator role
    • Customer service exposure
    • Problem solving skills
    • Computer skills
    • Passionate about fitness and member satisfaction
    • Positive Blue card - mandatory
    • Current first aid and CPR certificate (or willingness to obtain)
    • Team player with a positive attitude

    If you are interested in applying for this role, please click on APPLY and upload an updated resume. If you experience any difficulties uploading your resume, please call Programmed on

    Job reference number:

    Please note, only suitable applicants will be contacted.

    Who we are

    As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

    At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

    We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

    So it's over to you, if this opportunity is right for you apply today

    To learn more about Programmed, we encourage you to visit our website.

    Consultant

    Ashleigh Salmond

    Reference number: _
    Profession:Community & SportsAdministration & Support

    Company: Programmed
    Date posted: 26th Apr, 2024