Receptionist - Melbourne, Victoria
15 hours ago

Job description
We're recruiting on behalf of the Electrical Trades Union (Vic) for a capable, people-focused Receptionist to join their Head Office team.
This is more than Reception. You'll support front-of-house and membership services, helping ensure members and their families receive timely, professional support in a values-driven environment.
The role
- First point of contact for members, families & visitors
- Manage calls, enquiries, mail & shared inboxes
- Process membership applications, renewals & payments
- Prepare new member packs & undertake outbound member contact
- Assist with member welfare enquiries
- Provide flexible coverage across reception & membership services
About you
- Experience in reception, admin or customer service
- Strong communication & organisational skills
- Calm, professional approach in a busy environment
- High attention to detail & accurate data entry
- Confident with Outlook, Word & Excel
- Positive, adaptable and willing to learn
(Union, member-based or not-for-profit experience is highly regarded)
Benefits
- 35-hour week with fortnightly RDO
- 5 weeks' annual leave
- On-site car parking
- Long service leave after 3 years
- Annual health benefit
- Uniform allowance
Important
- On-site role - North Melbourne
- Rostered hours between 8:00am-5:00pm, Mon-Fri
- Work from home not available
If you're looking for a role where your work genuinely supports members and makes a difference, we'd love to hear from you. Apply now
Desired Skills and Experience
Experience in reception, admin or customer service. Strong communication, organisation and data entry skills. Confident with MS Office. Calm, professional and adaptable approach.
At Horner we recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We actively encourage applications from any background.
We provide reasonable adjustments for individuals with disability - please email if you require an adjustment to be made during the recruitment process. Please note that applications or resumes sent to this email address will not be accepted or responded to.
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