Customer Technical Services Analyst - Melbourne - Mastercard

    Mastercard
    Mastercard Melbourne

    1 day ago

    Description

    Job Summary

    The Ethoca Customer Experience & Engagement team seeks an Analyst, Customer Technical Services to drive customer experience strategy forward by innovating and problem-solving.

    • Support live customers with account updates and operations.
    • Create a positive customer service experience by understanding and meeting customer needs quickly professionally.
    • Act as a conduit between internal external stakeholders while successfully managing expectations competing demands.

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