- Permanent/continuing, full-time appointment
- Level 8/9: $107,882 - $133, % superannuation
- Join a great workplace culture that is forward looking, change-ready in an outstanding location.
- Opportunities to influence and shape service innovation as well as collaborate on a range of projects across the Library and University.
- Be part of team committed to human-centered leadership and innovation.
- A commitment to your continuous leadership development and growth
- Flexible work arrangements (can be discussed with you on appointment).
Senior Manager Client Experience - Wollongong, Australia - University of Wollongong
Description
Library
About the Library
As a digital-first academic library, we lead by advancing open, equitable and inclusive digital services, facilities, and collections fundamental to supporting the success of the academic community in their learning, teaching and research aspirations.
UOW is highly networked and global in its outlook requiring scalable services and experiences that span the breadth of national and global campuses.
Our commitment to the success of UOW students and staff is a hallmark of our culture – we really care about Library users and strive to understand their needs and expectations. At UOW Library, we are welcoming, inclusive and commit to culturally safe digital and physical spaces.
About the Role
The Senior Manager Client Experience is a highly motivated and a proactive leader, with demonstrated expertise and a track record for service innovation in a highly networked organisation. Experience in digital, multi-channel service delivery environments will set you apart. Importantly, you're a people-person, with a commitment to human-centred leadership and a user-focused service culture. Your proven capability to manage large and complex programs of work is possible through well-honed collaboration skills and a drive to deliver high impact outcomes and value.
Why work with us?
If this role appeals to you and you want to know more – let's talk. Contact James Conroy, Associate Director Digital Strategy on
Applicants are required to submit a resume and respond to a selection criteria questionnaire as part of the online application.
Closing Date: Tuesday 30 April 2024, 11:59 PM
Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply.
The University of Wollongong is committed to equality, diversity, and inclusion. As an equal opportunity employer, and a recognised leader in gender equality, we encourage and welcome applications from a diverse range of backgrounds and people including culturally and linguistically diverse, women, disability, LGBTIQ+, and Aboriginal and/or Torres Strait Islander Australians.