Desktop Support Engineer - Melbourne, Australia - Minutes to Seconds Pty Ltd

Description

Job Description

About the job

At Minutes to Seconds, we match people having great skills with tailor-fitted jobs to achieve well-deserved success. We know how to match people to the right job roles to create that perfect fit. This changes the dynamics of business success and catalyzes the growth of individuals. Our aim is to provide both our candidates and clients with great opportunities and the ideal fit every time. We have partnered with the best people and the best businesses in Australia in order to achieve success on all fronts. We're passionate about doing an incredible job for our clients and job seekers. Our success is determined by the success of individuals at the workplace.

We would love the opportunity to work with YOU

Minutes to Seconds is looking for a Desktop Support Engineer in a Contract role in Melbourne.

Requirements

Your main responsibilities will be:

Making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

Responsible for developing and maintaining strong relationships.

Collaborate with team members to identify and implement solutions for escalated technical issues.

Communicate project status including tasks, iterations and milestones in a timely manner as required.

Escalate any issues and/or concerns to the Service Delivery Manager

Perform hands-on fixes at a desktop level, including installation and upgrade of software and hardware.

Act as a point of contact for escalated customer inquiries, demonstrating exceptional communication and problem-solving skills.

Skills:

Extensive knowledge and experience with Microsoft Windows Operating Systems

Excellent knowledge and experience of Microsoft Office product suite (including 365) and desktop applications software

Relevant certifications (Microsoft Certified: Azure Administrator Associate, Cisco Certified Network Associate) are highly desirable.

Experience of Client/Server architecture and LAN/WAN principles and operations

Requirements
Demonstrated experience implementing secure web based business solutions, specifically:
• experience developing web APIs using Azure API Manager and customer facing web portal development using .NET Framework (including .NET Core) and ASP.NET
• Experience developing single-page web applications using either Angular 7+ or React Demonstrated experience in Azure based solution implementation, including:
•Azure technologies, such as: Azure Logic Apps, Azure SQL and Azure Service Bus and Azure API Manager
•Azure DevOps and Visual Studio for code development, management, repositories and deployments (CI/CD)
•integrating custom built apps with third-party systems, including Microsoft Dynamics 365 CRM