Senior On-site Technician - Canberra, Australia - Fujitsu

Description

SENIOR ON-SITE TECHNICIAN

We are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the role

We are looking for an experienced Senior On-site Technician to provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.

About you

Responsibilities and Accountabilities:

• Provides technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance.
• Manages systems within Service Level Agreements, proposing and defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
• Responds to customer questions regarding operation and malfunctions.
• Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
• Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
• Works without supervision and has depth of specialization or able to work on a wide range of systems.
• Supports less experienced Onsite Technicians in maintaining the availability of the IT service experienced by end users.
• Leads technical implementation of small to medium infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements.

Requirements and Experience:

• NV2 security clearance essential.
• A background in Application Support, Service Desk or Incident Management (Level 2 SFIA)
• Network support and safety engineering (Level 3)
• Systems installation/decommissioning and Information Security (Level 3).
• Client services management and Release and Deployment Management (Level 3)
• Storage Management and Configuration Management (Level 2).

Why Fujitsu?
We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organisation to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in class reward and recognition programs – flexible work, volunteering leave and more.
• We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender diverse applicants can also access our Frequently Asked Questions to assist with the recruitment journey

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes – so if this resonates with you, then please apply.

For Security cleared roles - PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum Baseline Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI ACT).