- Managing and prioritizing daily workload in a shared inbox
- First contact resolution for cross-category works required
- Liaising with customers directly via email and phone calls on a daily basis
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
- Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
- Build and maintain strong, long-lasting customer relationships with both external and internal customers
- Work cross-functionally with the internal service delivery teams to ensure customer needs are being met.
- Ability to meet KPIs
- Previous working experience in a Customer Service Or Retail Customer Service Role
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task, and work autonomously
- High attention to detail
- Outstanding verbal and written communication skills
- Love working in a team environment
- Strong work-life balance culture.
- Employee Assistance Program (EAP)
- Discounted Pest Services
- Employee Referral Program
- Employee cash incentive programs and bonuses
Customer Service Representative - Sydney, Australia - Rentokil Initial
Description
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.
The National Accounts Customer Service Executive is responsible for delivering a "wow" experience to our National Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested.
Your responsibilities will also include:
Requirements
Perks and benefits
If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now
Rentokil Initial