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- Installation, configuration and support of computer hardware, software, business systems, networks, telephony (including mobile devices), printers and scanners.
- Providing onsite support to staff and clients across all Achieve Australia cluster homes and enterprises.
- Responding in a timely manner to ICT service issues and requests (Level 1 and Level 2 Helpdesk Support function).
- Providing support to Office 365 environments and ICT infrastructure services to all Achieve Australia sites.
- Provision of technical support across the company (this may be in person, remotely or over the phone).
- Able to visit sites across the region.
- Candidates without a current NSW driver's licence are subject to a risk assessment.
- NDIS Workers Screening Check, Working with Children Check and the eligibility to work in Australia.
- Broad knowledge of technical infrastructure from Office 365 applications support, infrastructure to Mobile Device support.
- Experience supporting Windows Operating System (Windows 10 and above), Microsoft Products and end-user support.
- Interpersonal skills to work with various tech professionals, vendors and computer users.
- Great attention to detail and time management skills.
- Excellent problem-solving skills and the ability to multitask.
- Completed tertiary qualifications or equivalent in an ICT or associated business discipline.
- Positive, customer-oriented attitude and the ability to remain calm under pressure.
It Support Analyst - Sydney - Achieve Australia

Description
We are seeking a motivated and skilled IT Support Analyst to join our busy team. The successful candidate will split their time between technical support and site visits across Sydney.
Role Purpose
The primary goal of the IT Support Analyst role is to provide Level 1/Level 2 IT support to our users in a high-volume, fast-paced environment.
Key Responsibilities
Requirements
About Us
Achieve Australia has been supporting people with disability for 70 years. We operate across Greater Sydney and the Northern Rivers regions in NSW.
We value diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achieve as an organisation.
We offer great employee benefits, including salary packaging options, car leasing, free personal and financial counselling, paid leave and flexible work arrangements, and more.
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