Invigilator, Perth - Melbourne - Idp Education Ltd

    Idp Education Ltd
    Idp Education Ltd Melbourne

    1 day ago

    Description

    Overview
    IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research.
    An Australian-listed company, we operate in more than 50 countries around the world.
    Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds.
    Proudly customer-first, our expert people are powered by global technology.
    Together, we offer unmatched services, helping local dreams become realities, all over the world.
    Learn more at
    Role purpose
    The IELTS Invigilator atPerthsupports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations.
    This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction.
    This is acasualrole for our IELTS testing location atPerth.
    Shifts:Weekdays and / or Weekends - 1 or 2 shifts a month
    Remuneration:The IELTS invigilator is paid $***** per hour.
    Key Accountabilities
    Customer Service
    Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test – in person.
    Build and maintain a good working relationship with internal and external stakeholders
    Provide advice relating to official IELTS preparation tools and IDP services
    Support clients with a diverse range of backgrounds and abilities
    Contribute to a supportive, innovative and customer-focused team culture
    Operations Management
    Management of test day activities including customer registration and supervision of the test
    Preparation of test day documents
    Updating digital databases and records
    Oversee and update the schedule of Speaking tests
    Ensuring the proper management of secure and confidential materials
    Problem-solving and troubleshooting technical systems including hardware and software platforms
    Contribute to a culture of continuous improvement and best practice
    Quality and Compliance
    Ensure all pre-test, test day and post-test activities meet IELTS standards
    Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
    Responding to any incidents or potential security risks
    Completion of required training policy acknowledgments
    Carry out work in a professional manner in accordance with organisational values
    Contribute to a culture of quality, integrity and excellence
    Required Experience
    Excellent verbal and written communications skills
    Outstanding customer service
    Strong problem-solving and decision-making
    Demonstrated ability to work independently and effectively within a team
    Customer and quality-focused with strong attention to detail
    Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
    Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies
    #J-*****-Ljbffr

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