Contractor Engagement Consultant - Perth, Australia - NES Fircroft Careers

Description

Are you passionate about delivering an excellent service and take a real pride in what you are doing? Customer Focus is one of our Core values and it isn't just something that we have up on our wall – we are living and breathing this daily. It's one of the reasons that we support over 25,000 contractors. If you enjoy 'going the extra mile' and also providing a consultative approach, we could be a good fit for you

We are looking for a Contractor Engagement Consultant to join our team in our Perth office.

You'll be a great fit if you:

• Demonstrate teamwork to achieve all area/discipline/client demands to ensure consistency of service.
• Spearhead improvements in internal processes/practices to drive efficiency.
• Resolve issues identified by the reports where appropriate and works with relevant consultant to resolve.
• Monitors process and compliance requirements within the team, including adherence to Bullhorn, payrolling, invoicing, GP recording and bonus documentation.
• Ensures the contractor experience is positive through delivering a strong level of service and prompt response times.
• Proactively escalates any potential issues to Sales Support Manager and other relevant managers.
• Deals with contractor issues escalated by team members.
• Provides support with credit control issues, reviews, and payment reconciliations.
• Acts as a systems manager for training and certification tracking.

To be considered you need:

• 3+ Years of previous experience within a Customer Service / Contractor Liaison type role.
• Strong organizational and communication skills, smart and methodical, demonstrating ability to multitask and prioritize.
• Outgoing and confident personality with a proven track record in a Customer Service/ Candidate management.
• Team player who can also take initiative and work in an autonomous fashion.
• Good communicator, articulate with strong external presentation skills (written & verbal).
• Ability to manage confidential or sensitive information.

What you'll get:

• Ongoing career progression within a global business.
• Competitive salary + super + bonuses.
• WFH flexibility
• Additional day off for your birthday each year
• Significant scope; so many great progression opportunities.
• A dedicated and passionate team environment, ready to support you throughout your career.
• Annual award ceremony having flights / accommodation paid for (prior years, Houston, Manchester, Abu Dhabi)
• Annual performance reviews to ensure you are well-rewarded / recognised
• Travel and relocation opportunities to our 100+ offices in 45+ countries with a new secondment opportunity to work in another office of your choice for 4 weeks per year
• Great team-building events; a fantastic company culture
• + a lot more, of course

If this sounds like you, please hit 'Apply' or reach out to Leonie Jennings in our Sydney office on |

Join us and deliver a brighter tomorrow