Senior IT Support Specialist - Banana Shire
1 day ago

Job summary
The Senior Internal IT Specialist ensures the reliability and security of our global technology environment. Ensures a high-quality user experience resolves complex hardware OS software and SaaS issues for employees administers IDM systems for user onboarding authentication and access rights participates in the employee life cycle and maintains up-to-date documentation configures maintains and secures company Mac fleet including updates hardening and endpoint protection cooperates with Cyber Security and Information Security Teams on endpoint security identity management periodic access reviews administers network access controls infrastructure security configures oversees office security systems CCTV alarms etc in multiple offices around the world drives strategic large-scale initiatives- At least 3 years of relevant experience in an IT Support role
- Strong troubleshooting skills for macOS or Windows common SaaS/business applications
- Hands-on experience with Google Workspace Microsoft Entra ID practical experience with an MDM solution Mosyle Jamf Intune similar solid understanding of basic networking concepts DNS DHCP VLAN WLAN VPN understanding of ITIL principles experience working with ITSM software Jira ServiceNow FreshService proficient in English written spoken able to explain technical topics simple terms good interpersonal communication time planning organizational skills proactive mindset strong desire learn grow Nice have certificates Apple Certified Professional Apple Certified Professional October V4 Foundation AZ-900 MS-900 Additional SmartRecruiters proud Equal Opportunity employer We do not discriminate based race religion color national origin gender pregnancy childbirth related medical conditions sexual orientation gender identity expression age status protected veteran individual disability legally protected characteristics
Job description
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