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    Senior Software Engineer – JavaScript and VoIP - Melbourne, Australia - Five9

    Five9
    Five9 Melbourne, Australia

    3 days ago

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    Description

    Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

    The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop native applications for Mac OS and Windows OS, as well as web-based applications using latest web technologies. Our direct interaction with customers allow us promptly address their concerns and use their feedback to continually improve the product for an exceptional customer experience and added business value.

    This role aims to identify customer business challenges, leverage the Five9 Voice solution and technology, and deliver customer value through solution implementation and ongoing support. It involves direct customer interaction when necessary and collaboration with other teams in Five9 organisation.

  • Be part of an agile team to develop a scalable, highly available global voice platform.
  • Understand performance and scalability principles and apply when developing software.
  • Collaborate with Product Managers, Architects, Engineering leaders and test engineers.
  • Mentor and train junior team members.

    • Required:

  • 5+ years of industry experience in software development and troubleshooting VOIP systems.
  • Proficient and expert in either C++ or JavaScript. Additionally have a minimum of two years of practical experience in the second language between C++ and JavaScript.
  • Experience in troubleshooting tools, audio media analysis and good debugging skills.
  • Experience working on complex problems and systems.
  • Experience working within an Agile/Scrum team.
  • Positive, self-motivated and enthusiastic attitude with a strong-sense of ownership.
  • Strong communication skills, both verbal and written.
  • Bachelor's degree (or equivalent /above) in relevant discipline.
  • This position requires the ability to be On Call.

    • Desirable:

  • Good understanding of VOIP protocols like SIP, RTP, RTCP, WebRTC.
  • Experience with virtual environments like Citrix and VMware.
  • Experience with Contact Centre, IVR, Virtual Agents and telecommunications service providers is advantageous.

    • This role is a hybrid position, requiring both in-office and remote work.

    Benefits Include

  • Five9 Shares
  • Bonus Scheme
  • Employee referral program
  • Employee Assistance Program
  • Flu Vaccinations

    • Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

    Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

    View our privacy policy, including our privacy notice to California residents here: .

    Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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