- Exciting Opportunity in a Federal Government Department
- 5 Months with a 12-Month Extension Option
- Attractive Hourly Rate Offered $$$
- Serve as the first point of contact for IT incidents and service requests.
- Expertise in Microsoft products, including Windows 10/11, Office 365, and Active Directory.
- Ensure timely resolution of incidents and service requests within SLAs.
- Manage ICT assets and maintain accurate records.
- Provide high-quality customer service and aim for first contact resolution.
- Build and maintain effective relationships with various stakeholders.
- Strong problem-solving skills with ITIL framework knowledge.
- Recent ICT qualification or equivalent professional experience.
- Excellent customer service skills and the ability to handle competing priorities.
- A quick learner with the capacity to adapt to new challenges.
Service Desk Analyst - Victoria, Australia - HiTech Group
Description
A respected Federal Government Department is seeking a proficient Service Desk Analyst to join their IT support team. This position entails delivering exceptional service desk support in an ITIL-standard corporate ICT environment. The role involves serving as a primary contact for IT incidents and service requests, managing hardware and software issues, and maintaining a high level of customer service.
As the suitable Service Desk Analyst, you will be responsible for the following:
You will have experience in the following:
This is a fantastic chance to be a part of a dynamic Federal Government Department team The selected Service Desk Analyst will enjoy an initial 5-month contract, with the possibility of a 12-month extension, along with a competitivehourlyrate . If you possess the relevant skills and experience, don\'t hesitate—applytoday Send your application to , referencing NL0902.
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