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  • Technical Application Specialist - Melbourne - Tideri Jobbörse

    Tideri Jobbörse
    Tideri Jobbörse Melbourne

    3 weeks ago

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    Description

    Job Description:

    A Technical Application Specialist is needed to diagnose, troubleshoot, repair, and debug software, network systems, and hardware.

    Main Responsibilities:

    • Confer with customers via phone, email, or chat to diagnose technical/system problems, troubleshoot, repair, and test solutions, fully documenting and escalating if necessary.
    • Follow procedures to troubleshoot client-server software application issues involving Microsoft SQL and web servers.
    • Respond to situations where standard procedures have failed to isolate or correct system/software failures using customer-centric interpersonal skills and technical product knowledge.
    • Stay up-to-date with software updates/changes to provide timely and accurate solutions to customers.
    • Assist with system setup, configuration, and use of programming and integration tools/techniques for product customization, extension, and integration.

    Requirements:

    • 3+ years applicable experience and demonstrated success/knowledge.
    • Strong customer experience skills and knowledge of specific system application fundamentals and business processes.
    • Strong problem-solving and troubleshooting skills, with experience in a support environment with high call volumes.
    • SaaS or e-Commerce experience, with knowledge of Microsoft SQL, ERP applications, or analytical tools being a plus.
    • Knowledge of financial, manufacturing, retail, or distribution business processes, with database administration, installation, and configuration experience.

    About Epicor:

    We're a team of 5,000 talented professionals working together to create a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.


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