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  • Senior Claims Officer - Sydney - Suncorp

    Suncorp
    Suncorp Sydney

    1 week ago

    Default job background
    Description

    Be part of something bigger at Suncorp.

    Multiple Roles Available in Complex Long Tail Claims

    We are committed to flexibility in how, when, and where our team works. We believe in creating an environment where our employees can thrive both professionally and personally, all while driving exceptional outcomes for our business and customers.

    We offer a hybrid, flexible work environment including part time options, role sharing and compressed working week.

    About the Roles

    As part of our Commercial Claims business, you'll be instrumental in enabling exceptional claim outcomes through great customer outcomes, sound commercial decision making, operational insights, technical support, and process excellence.

    You will lead, support or manage high-value, complex claims within Profin and Liability.

    With your expertise, you will work closely with claims officers, specialists, key stakeholders and our internal and external legal teams, fostering a collaborative environment that drives continuous improvement and high-quality claim resolution.

    Key Responsibilities

    • Technical Specialist and Tech Coach: Lead and coach a team of claims professionals, ensuring effective claims management and mentoring junior team members including training and mentoring.
    • Senior Claims Officer: Manage a portfolio of large and complex claims and drive strategies for timely resolution.
    • Claims Officer: Take charge of end-to-end claims management, handling complex matters with expertise, and ensuring compliance with all regulations and internal governance frameworks.

    Skills & Experience

    For Technical Specialists:

    • A minimum of 5 years' experience in complex claims management within Profin, Property Liability and/or Injury claims, with experience in coaching and people development.
    • Insurance law firm associate/senior associate level experience is highly desirable.

    For Senior Claims Officers and Coaches:

    • Minimum 3 - 5 years' experience managing complex claims, including litigation and management of legal panel.
    • Insurance law firm associate/senior associate level experience is highly desirable.

    For Claims Officers:

    • Experience in managing claims in one of the product disciplines outlined above, with a strong focus on delivering customer-centric results and compliance.
    • Legal study or understanding of the various legal jurisdictions and processes around Australia would be advantageous.

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