IT Support Specialist - City of Greater Bendigo - beBeeHelpdesk

    beBeeHelpdesk
    beBeeHelpdesk City of Greater Bendigo

    3 weeks ago

    Sales

    Job title: Helpdesk Level 1

    Description

    About the Role


    This is a key position that will provide first-level support to our administration and therapy teams across Australia.



    Job Description


    The ideal candidate will be responsible for delivering timely and effective technical assistance, minimizing disruptions to our therapists' work. This involves troubleshooting basic technical problems reported by users, receiving, logging, and managing support tickets in an enterprise ticketing system.

    • Troubleshoot basic technical problems reported by users.
    • Receive, log, and manage support tickets in an enterprise ticketing system.


    Responsibilities


  • Communicate with users to gather information about their technical issues, provide updates on the status of their tickets, and offer guidance on resolving common problems.
  • Contribute to building and updating a knowledge base by documenting solutions to frequently encountered issues.
  • Create training materials and documentation for users to help them become more self-sufficient in solving common technical problems.


Your Weekend Belongs To You


p>This role operates from Monday through Friday working within a rotating roster ensuring you have your weekends free.
h4>Candidate Requirements/h4>The ideal candidate must possess excellent communication skills coupled with strong problem-solving abilities as well as previous experience in providing IT assistance preferably within an enterprise setting.

pYou should also possess Microsoft Office Suite proficiency along with CompTIA A+ certification or equivalent IT qualification.Strong attention-to-detail analytical skills time management ability adaptability willingness learn new tools technologies processes compliance requirements currently reside Australian citizen permanent resident hold apply NDIS worker screening check WWCC PoliceCheck.h5>No need/ h5/the tag link has been removed!/strong In addition regular access Management Windows operating System Our workplace offers extensive professional development opportunities career growth options variety roles so don't wait - choose this exciting chance! With such advantages surely isn't hard feel motivated make lasting difference people lives who rely services offered.,


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