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    • IT Support Officer - City of Brisbane - SilverChef Ltd.

    SilverChef Ltd.
    SilverChef Ltd. City of Brisbane

    3 weeks ago

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    Description

    Job Category: Call Centre and Customer Service,IT

    About Us

    Be part of a fast-growing, highly successful global finance business that does things differently. Our finance product portfolio is a mix of established and new products that help hospitality businesses get started and grow. We are genuinely committed to helping our customers achieve their dreams, and we've already invested more than $2bn in the hospitality industry globally.

    We are excited about our future and we are really excited about yours

    About This Opportunity

    Embark on an exciting career within IT where you will be the go-to person to ensure our team at SilverChef make the most of our corporate hosted and cloud applications, devices and systems.

    In this dynamic role, you'll deliver exceptional customer service by swiftly resolving issues to keep our users productive and satisfied. Your ability to quickly learn our core business applications will allow you to perform support, system administration and configuration to ensure our customers' needs are being met.

    In this role, you'll be responsible for tackling challenges head-on, continuously learning and applying new skills to devise creative solutions and coupled with your exceptional customer service, you'll ensure technology enhances our business success and user experience.

    This position is a 12-month contract role, with the possibility of extension.

    Key Impact

    • Become SilverChef's go-to person for IT needs. You'll triage, prioritise and deliver high-level application and system support services to the business in consultation with internal and external stakeholders to provide exceptional customer service
    • Ensure our IT environment runs smoothly, minimising downtime and managing changes to maintain high availability.
    • Identify, mitigate and prevent global IT security risks as well as being the primary contact for IT support by clearly communicating changes and interruptions
    • Collaborate with our IT Infrastructure Team to maintain current systems and deliver new solutions and platforms.

    What You'll Need to Succeed

    • Pursuing a qualification in IT or Business IT with a strong background in IT support and superior customer service.
    • Proficient in Windows OS, including application installation, device setup, drivers and basic networking.
    • Skilled in setting up and managing devices (e.g. smartphones, laptops and desktops).
    • Quick learner of business software applications and processes.
    • Excellent problem-solving; capable of working independently and in teams.
    • Hands on experience with:
      • Cloud and on-premises infrastructure and application support
      • Cisco LAN/WAN networking (switching, wireless, firewalls)
      • Remote Access Technologies
      • Windows 10/11, Office 365 Administration
      • Windows Server and Active Directory Support
      • Core business application support
      • Microsoft technologies (AD,GP,DHCP, MFA, ADFS, Intune, Azure, O365, PowerShell)
      • License and cost management
      • Voice/telephony/internet services
    • Self-motivated, with strong prioritisation and deadline management skills.
    • Committed to continuous skill improvement and industry awareness.
    • Basic physical fitness for lifting, moving and relocating IT equipment.

    The Perks

    • We offer a competitive salary and a range of flexible working options to support a positive work/life balance for all our people.
    • SilverChef ranked #1 Top Inspiring Workplace in Australasia 2024 and among the top ten in the AFR's Best Places to Work 2024.
    • We invest in your personal and professional development.
    • We are a high-growth company focused on career development for our people.
    • We are a purpose and values-led business, where the right attitude and behaviours are valued alongside performance, creating a vibrant, positive and supportive workplace.
    • SilverChef is a Certified B Corp – part of a movement of businesses that balance profit with purpose.

    SilverChef provides a welcoming environment where our people can bring their authentic selves to work each day. We value diversity of culture, ethnicity, race, gender identity, nationality, age, colour, religion, disability, sexual orientation and beliefs – because diverse perspectives make for better decision-making, enhanced problem-solving and brilliantly creative teams.

    At SilverChef, we are dedicated to fostering a collaborative and inclusive workplace where everyone feels valued and supported.

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It support officer