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  • Order Management And Logistics Customer Support Coordinator - Australia - Hyster-Yale Materials Handling, Inc.

    Hyster-Yale Materials Handling, Inc.
    Hyster-Yale Materials Handling, Inc. Australia

    1 week ago

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    Description

    Order Management and Logistics Customer Support Coordinator

    We are seeking a self-driven & energetic Order Management and Logistics Customer Support Coordinator to join our Team at our Sydney office in Prospect, NSW.

    Key Responsibilities:

    • Ensure dealers and internal customers have the support and tools available to effectively quote & sell our units through Salesforce CRM & CPQ systems.
    • First point of contact for all order management and logistics for all dealers and internal inquiries for the Pacific region.
    • Coordinate communication between the global network of factories & various global system teams for issue resolution and successful order placement and management.
    • Salesforce (CRM/CPQ) training for dealer sales teams.

    Requirements:

    • Tertiary qualifications with a major in Operations, Management or similar and/or Certification in Customer Service Management or IT support.
    • Strong dealer-based customer service.
    • 3+ years in a similar role (preferred).
    • Familiarity with at least basic CRM / ERP tools (preferred).

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