Customer Support - Sydney, Australia - hatch

    hatch
    hatch Sydney, Australia

    3 weeks ago

    Hatch background
    Description

    This is a Customer Service Specialist role with Koala based in Alexandria, Australia

    Combining customer-centric products, a world-class technology and fulfilment platform, incredible customer service and social good; we are changing the way people buy and enjoy furniture to create happier, healthier habitats.

    At Koala, we do things a little differently and we don't shy away from the fact that we expect a lot from our employees We are ambitious. We are curious. We are selfless. We want you to challenge expectations, always look to make a difference and give us something different from the norm.

    -- Koala --

    Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

    More About The Customer Service Specialist Role At Koala

    To provide exceptional service to Koala's customers ensuring we continually surprise and delight them with every interaction with us across every platform. Our number one priority (after making amazing products) is the customer experience. We are a brand that deeply cares about our customers and we strive to do anything to deliver happiness and satisfaction.

    Within our team we provide both exceptional inbound Customer Service and also outbound Customer Engagement roles, with our focus on building Customer Loyalty. We are looking for full-time and part-time customer service specialists to join Koala to support the team as the business is growing.

    ???? Please consider applying even if you don't meet 100% of what's outlined ????

    Key Responsibilities

    • ???? Query Handling
    • Collaborative Issue Resolution
    • Query Handling (online / live chat)

    Key Strengths

    • Written communication
    • Service orientation
    • Verbal communication

    Why Koala is partnering with Hatch on this role.Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

    A Final Note: This is a role with Koala not with Hatch.


    #J-18808-Ljbffr