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    • Customer Sales Support Representative - Brisbane - Sandvik

    Sandvik
    Sandvik Brisbane

    1 month ago

    Default job background
    Description

    Sales and Product Service Customer Sales Support Representative

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    We are seeking a dedicated Customer Support Representative to assist customers with Sandvik parts orders and quotations, directly contributing to the success of our operations and customer satisfaction.

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    About Us

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    Sandvik Mining and Rock Solutions is a business area within the Sandvik Group, a global leading supplier of equipment and tools, parts, service, and technical solutions for the mining and construction industries. With approximately 44,000 employees in more than 150 countries, we conduct business in a sustainable and responsible manner, adhering to high ethical standards that prioritize safety, consider the environment, and respect local communities.

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    Your Role as a Customer Support Representative

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    You will be at the heart of our customer service operations, handling incoming and outgoing calls, managing email correspondence, and supporting your allocated customer base. Building lasting relationships, you'll ensure smooth daily operations for our customers by investigating and resolving delivery and order-related issues. On the technical side, you'll maintain data in our Customer Relationship Management (CRM) system and work with various e-commerce platforms to manage transactions between Sandvik and our customers.

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    Requirements

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    • Exceptional Customer Service Skills: A strong dedication to customer service, capable of delivering unparalleled support.
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    • Strong Work Ethic: Honesty, professionalism, and integrity, thriving in a team environment with flexibility, a willingness to embrace change, and exceptional communication skills.
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    • Technical Proficiency: Experience with Microsoft Office tools such as Outlook, Excel, PowerPoint, and Word, familiarity with basic Microsoft applications, and an aptitude for technology.
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    What We Offer

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    A permanent role that requires flexibility around start and finish times to accommodate customer service across different time zones from New Zealand to Western Australia. Attractive penalty rates for overtime and weekends worked. Ongoing support and internal development options. Potential to work from home, up to twice a week. A diverse workforce and an Employee Benefits Program that includes salary sacrifice options, length of Service Recognition program, and company-funded paid parental leave.

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    Location

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    The position is located in the vibrant Milton Green precinct, situated near the Brisbane River and skyline, offering a desirable neighborhood with a strong sense of community and weekly lunchtime markets.

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    Contact Information

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    Please submit your application with a cover letter. You must have the right to live and work in Australia to apply for this job.

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