Customer Experience - Melbourne, Australia - Creative Activation

Description

*About Us*Creative Activation is a leading provider of outsourced sales/merchandising teams and retail customer experience measurement campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.

*About the Role*As a Program Coordinator, you will be responsible for assisting the Customer Experience (CX) Client Service team with planning, executing, and tracking of retail CX measurement programs. Your main areas of responsibility will lie within data validation and quality reporting, managing delivery of reports to client stakeholders and maintaining communication with the Field Team.

To be successful in this role you should be driven and able to take initiative to deliver the best outcomes for our clients.

You will be a strong multitasker with great organisation skills and an intermediate understanding of the MS suite of products or be adaptive with the ability to learn new programs in a short period of time.

Ideally you have experience working in a retail or customer experience-based role as we are looking for someone with an understanding of the Australian market and strong admin skills.

*Roles and Responsibilities:

• Day to day management of our retail measurement programs
• Managing field team enquiries in relation to our programs.
• Admin and co-ordinating tasks - uploading for monthly call cycle, loading visits, monitoring timelines and completions

*To be considered for the role:

• Must be able to work under pressure with tight deadlines
• Outgoing and energetic personality that connects immediately with people
• Resilient and persistent with a positive attitude
• Strong communication skills, both written and verbal
• Basic to intermediate Excel skills
• Previous experience in a call centre or ordering systems environment is desired

You will be joining a fun and highly efficient team working on programs being delivered across Australia and New Zealand have exposure to all the benefits of working in an agency environment

*Interested?

• If you're someone with a positive attitude and looking to step into the client service world then we'd love to have you onboard We look forward to reviewing your application outlining why you'd be the perfect fit for this position.

Please note only shortlisted applicants will be contacted.


Job Type:
Full-time


Salary:
$47,872.23 – $55,940.36 per year


Schedule:

• Day shift

Work Location:
One location