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  • Retail Centre Manager - Sydney - Inchcape Plc

    Inchcape Plc
    Inchcape Plc Sydney

    2 days ago

    Default job background
    Full time
    Description

    Job Title: Retail Centre Manager

    Lead a Team and Deliver Exceptional Customer Experiences

    At Trivett, part of global organisation Inchcape, we are seeking an exceptional Retail Centre Manager to drive success in our Artarmon Dealership. In this role, you will lead, coach, and inspire the Customer Experience team to deliver outstanding customer journeys while achieving sales and financial targets.

    Key Responsibilities:

    • Drive P&L performance and meet key performance indicators (KPIs)
    • Oversee the entire customer experience, ensuring flexible and seamless vehicle delivery
    • Work with Stock Control to meet inventory and customer demands
    • Lead F&I performance, compliance, and finance support
    • Ensure site operations are smooth, safe, and compliant with health, safety, and environmental (HSE) and original equipment manufacturer (OEM) standards
    • Recruit, onboard, and develop your team for high engagement and performance
    • Maintain legally compliant practices and retail processes

    Requirements:

    • Proven management experience in a sales environment, with a track record in profit and loss (P&L)
    • Success in leading and developing teams to achieve customer satisfaction and performance goals
    • Strong communication and multitasking skills
    • A focus on delivering excellent customer service and attention to detail
    • Leadership skills with a passion for team development and upholding company values
    • Automotive industry experience and finance and insurance (F&I) knowledge (desirable)
    • Familiarity with Salesforce or similar customer relationship management (CRM) systems (desirable)
    • Valid driver's license and availability to work Saturdays

    Why Choose Us?

    • Ongoing professional development and career growth opportunities
    • Supportive, positive team environment
    • Additional leave days, including wellbeing and volunteering leave
    • Access to our employee benefits program, including vehicle discounts and more

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