Contact Centre Officer - Newcastle, New South Wales
1 week ago

Job summary
We are seeking a Contact Centre Officer to join our team. As a Contact Centre Officer, you will be required to learn about our products and services and effectively communicate this information to customers. You will build strong working relationships with internal stakeholders, team members, and other operational staff.Responsibilities
- Answer and respond to general advice enquiries and proactively capture feedback and data obtained during the interactions.
- Demonstrate a high level of problem-solving ability through strong knowledge and understanding of the superannuation industry and relevant legislation.
Job description
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