Retention Manager - Dandenong, Australia - Aussie Broadband

Description

As Retention Manager, you will put our values up in lights by delivering these activities and outcomes

At Aussie Broadband we see difference as our point of difference.

We celebrate it, we support it, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and community.

We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'.

Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down

Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome

Think BIG

No bullsh*t

Be good to people

Have fun

Don't just take our word for it – We have been named one of the top employers in Australia by HRD magazine.

We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

How will you bring our values to life?

Develop a retention and base management strategy to keep customers happy and increase their lifetime value

Look at opportunities to improve processes and develop customer experience initiatives to increase overall customer satisfaction

Reduce customer churn

Understand what offers and value we can provide our customers

Create best practice retention team

If you like the sound of that, here's some other things we'd love to see...

An understanding of the telco industry

Experience in a similar role.

Excellent customer service skills.

Strong conflict resolution skills.

In-depth knowledge of sales and marketing software.

Advanced organizational skills


Demonstrated ability to:
Solve problems and think like a leader

Remain calm and professional in stressful situations

Work independently and as part of a team

Learn quickly and adapt to changing situations

Who you are as a person:
You like to help people

You have strong ethics

You have empathy and patience

You have advanced communication and interpersonal skills

You are professional, constructive and friendly

You like a (VERY) fast-paced environment

If you're after a tribe of innovative storytellers, apply directly or get in touch today with our fantastic team at

If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.