Front Office Receptionist - Gold Coast City - Study Gold Coast

    Study Gold Coast
    Study Gold Coast Gold Coast City

    1 day ago

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    Description

    Front Office Receptionist for holiday accommodation available for immediate start - apply at hr@royalwoods.com.au

    This position is suitable for someone wanting long-term casual employment and is available for 2-3 days including weekends and Public Holidays on a rotating roster, hours between 7 am - 3 pm or 8 am - 4 pm.

    4-5 days during school holidays including weekends and Public Holidays.

    This position is suitable for any candidate with previous experience in the accommodation and holiday industry or a student with a Hospitality and Tourism background.

    The candidate will have previous experience in all aspects of front office or tourism-related studies.

    The candidate will have excellent computer skills. Any previous experience with reservation software will be highly regarded.

    The candidate will be responsible for being the first point of contact when our guests arrive at the Resort, assisting with check-in/out procedures, keeping a record of occupied and unoccupied rooms, making and confirming reservation bookings, and responding to telephone inquiries in a friendly manner to meet the needs of the guests.

    Duties/Responsibilities

    • Providing exceptional customer service whilst promoting a friendly and welcoming atmosphere.
    • Enjoy working with people, using initiative, and possessing a can-do attitude.
    • Greet, register, and assign rooms to guests, ensuring room keys are issued correctly.
    • Provide a prompt response to all guest inquiries and requests, communicating relevant information to other departments where necessary.
    • Make and confirm reservations.
    • Provide correct information to guests about the different rooms and facilities around the Resort.
    • Handle pressure when busy while possessing the confidence to make decisions and prioritize tasks to be an efficient team member.
    • Be open and able to assist other departments when required.
    • Be available and able to work rotating shifts including weekends & public holidays when necessary.

    If you feel this position is for you, please send in a cover letter with your resume to hr@royalwoods.com.au.

    Note: If you meet our skill requirements, you will be contacted

    #J-18808-Ljbffr


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