Front Office Assistant Manager - Darwin, Australia - AccorHotel

Description

Reporting to the Front Office Manager, the Front Office Assistant Manager will oversee the day-to-day running of all things Front Office, being the go-to person for the team in absence of senior management. Offering a naturally friendly, helpful and responsive level of service for our guests.

What you'll do...

• Lead and inspire the reception team to create a memorable, effortless Novotel experience for our guests, making sure they feel special and eager to come back for more.
• Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift.
• Hit the right notes for our business's success by ensuring we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd.
• Keep detailed records of who's staying with us, any incidents, and other important info.
• Know your stuff when it comes to health and safety rules.
• Be part of the hotel crisis and fire teams and know all the drill.
• Stay in the loop with other departments and staff to keep things running smoothly and guests happy.

• Most important is that you know how to provide a great and memorable guest experience – whether it's for someone staying with us or just stepping in for a drink or a bite to eat.
• You have experience in a similar role, or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
• If you're familiar with Opera or a similar front desk operating system and understand GDS that would be a big advantage.
• You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required.
• Your humble and open to ideas. We leave our egos at the door and help get it done.
• You're up for doing things differently and trying (almost) everything once.
• You want to be part of something bigger and have fun along the way.