Claims Officer - City of Kingston - efm

Description

Claims Officer

We are expanding our Claims team and are seeking a Claims Officer to join us at efm Logistics, the largest 4PL provider in Australia & NZ.

The role involves assisting with the timely resolution of claims with our carrier partners through administration support and building strong relationships with stakeholders.

Duties:

1. Manage claim inputs from Billing team: Review and verify the accuracy of claim data, ensuring it meets our quality standards.
2. Manage the Claims inbox: Prioritise and respond to claims-related inquiries, escalating complex issues to senior team members as needed.
3. Train and develop the Billing team: Provide guidance and coaching to enhance their knowledge and skills, driving process improvements and reducing errors.
4. Convert claims into carrier formats: Translate claims data into formats that add value to our carrier partners, fostering stronger relationships and improving service delivery.
5. Maintain the Claims register and submit claims: Ensure all claims are accurately recorded and submitted to carrier partners in a timely manner, complete with a clear summary to inform decision-making.
6. Process credit notes and resolve invoicing issues: Timely processing of credit notes, including review and resolution of invoicing and credit note related issues, ensuring accuracy and efficiency.
7. Communicate effectively with stakeholders: Proactive communication and follow-up to efficiently resolve all claims matters with internal and external stakeholders, promoting a positive experience.
8. Statement of Account reconciliations: Accurately reconcile statements of account, resolving discrepancies and ensuring financial integrity.

About You:

• Curious problem-solver: A strong ability to resolve issues in a timely and accurate manner, driving continuous improvement.
• Intermediate MS Office skills: Proficiency in Microsoft Office applications, supporting effective documentation and communication.
• Time management and organisational skills: Excellent ability to prioritise tasks, manage competing deadlines, and maintain a high level of organisation.
• Successful track record of problem-solving: A proven history of successfully resolving complex problems and driving continuous improvement projects.
• Fast-paced environment: Ability to work in a dynamic, high-volume environment, adapting to changing priorities and demands.

Why efm Logistics?

• Ongoing professional development: Strong focus on regular training and development, enhancing skills and career progression.
• Dynamic culture: Empowering environment where we challenge each other to deliver excellence.
• Industry leadership: Opportunity to be part of an industry leader, driving innovation and growth.
• Competitive remuneration: Salary and bonus scheme that rewards performance and dedication.
• Modern workspace: Access to modern office space, located in Moorabbin's evolving Morris Moor complex.
• Perks and benefits: Free parking, onsite café, company functions, and team-building activities.
• Corporate social responsibility: Partner with 2 charities, volunteering time to make a difference locally and internationally.