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  • Assistant Venue Manager - Perth - Bounceinc

    Bounceinc
    Bounceinc Perth

    1 month ago

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    Description

    Job Description

    Bounce is a fast-growing, category-leading and culture-led business. Our venues provide a range of indoor activities based around trampolining and adventure-challenge features.

    We have a powerful brand and culture with world-leading customer satisfaction, built around our unique customer experience proposition. We are seeking to have a significant social impact - inspiring movement, self-expression & human connection on a mass scale, driven through our values Unity, Accountability, Passion and Keeping it Fresh.

    The Role

    An Assistant Venue Manager at Bounce helps lead a multi-million-dollar active entertainment business within a supportive network of national and international venues alongside their Venue Manager.

    You will take charge of motivating and developing a young team, ensuring continuous growth and development for them throughout their BOUNCE journey and leading the venue to ongoing success.

    Responsibilities

    • Working to achieve KPI goals such as sales, labour, safety, venue presentation, customer experience, staff engagement and implementing strategies to improve these areas.
    • Having a passion for improving venue sales and repeat visitation.
    • Being a leader for safety in the venue by overseeing the implementation of safety initiatives, and accurately following and directing procedures in venue.
    • Coaching and developing your venue staff and supervisors aged roughly 16-24 years old, ensuring growth and development is accessible to all.
    • Assisting the Venue Manager in reading, responding, and acting upon customer feedback to continue enhancing the experience of guests in the venue and following up with team members.
    • Assisting the Venue Manager in managing expenses and keeping all controllable/variable P&L expense line items within budget.
    • Maintaining clean and safe venue presentation.
    • Cash handling, customer service, food preparation and safety implementation.

    About You

    A strong sense of accountability and ownership, proactive and solution-driven communication skills with an ability to work with their team and lead from the front.

    Ability to work under pressure in a fast-paced environment, strong experience in team leadership and people management, particularly leading people aged 16-24.

    A champion for an exceptional customer experience, with the ability to coach and mentor others, a commercial mindset with the ability to actively manage and work towards KPI's with your manager.

    Ability to follow and execute to standard operating procedures, whilst also being able to provide insights and ideas as we strive to constantly upgrade our systems.

    Willingness to roll up your sleeves to ensure the smooth operation of a complex venue, ensuring exceptional cleanliness and presentation and all equipment safe and well maintained.

    Ability to create and maintain strong relationships with Head Office departments and national management teams.

    What's Next?

    If you have the experience, drive and commitment to get the best out of this opportunity we'd love to hear from you.


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