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  • Hilton Worldwide, Inc. - Queensland - Tideri Jobbörse

    Tideri Jobbörse
    Tideri Jobbörse Queensland

    3 weeks ago

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    Job Description

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    We are seeking a skilled Guest Service Agent to join our team at DoubleTree by Hilton Cairns. As a Guest Service Agent, you will be responsible for providing exceptional reception services to our guests from check-in through check-out, ensuring a seamless and memorable experience.

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    Key Responsibilities:

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    • Achieve positive outcomes from guest queries in a timely and efficient manner
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    • Ensure an efficient reception experience for guests, including check-in/check-out, and complete audit procedures as required
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    • Keep the Guest Service Manager informed of relevant feedback from guests and/or other departments
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    • Provide high-level customer service at all times
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    • Attend training courses as required and assist with Night Team's training and development efforts
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    Requirements:

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    • Previous experience in a customer-focused industry
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    • Positive attitude and good communication skills
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    • Commitment to delivering a high level of customer service
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    • Excellent grooming standards
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    • Calm, efficient, and organized with great attention to detail
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    • Ability to multi-task while maintaining a positive attitude when working with guests
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    • Professional manner with an emphasis on hospitality and guest service
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    • Ability to work independently and as part of a team
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    • Competent level of IT proficiency
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    • Previous experience in cash handling, front office/concierge experience in the hotel, leisure, and/or entertainment sectors, and conflict resolution experience is advantageous
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    About Hilton

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    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, services, and amenities at over 5,700 properties across more than 113 countries and territories worldwide.


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