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- Achieve positive outcomes from guest queries in a timely and efficient manner ">
- Ensure an efficient reception experience for guests, including check-in/check-out, and complete audit procedures as required ">
- Keep the Guest Service Manager informed of relevant feedback from guests and/or other departments ">
- Provide high-level customer service at all times ">
- Attend training courses as required and assist with Night Team's training and development efforts ">
- Previous experience in a customer-focused industry ">
- Positive attitude and good communication skills ">
- Commitment to delivering a high level of customer service ">
- Excellent grooming standards ">
- Calm, efficient, and organized with great attention to detail ">
- Ability to multi-task while maintaining a positive attitude when working with guests ">
- Professional manner with an emphasis on hospitality and guest service ">
- Ability to work independently and as part of a team ">
- Competent level of IT proficiency ">
- Previous experience in cash handling, front office/concierge experience in the hotel, leisure, and/or entertainment sectors, and conflict resolution experience is advantageous ">
Hilton Worldwide, Inc. - Queensland - Tideri Jobbörse

Description
Job Description
">We are seeking a skilled Guest Service Agent to join our team at DoubleTree by Hilton Cairns. As a Guest Service Agent, you will be responsible for providing exceptional reception services to our guests from check-in through check-out, ensuring a seamless and memorable experience.
">Key Responsibilities:
">- ">
Requirements:
">- ">
About Hilton
">Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, services, and amenities at over 5,700 properties across more than 113 countries and territories worldwide.
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Guest Service Agent
Hilton Worldwide, Inc.- City of Brisbane
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