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- Plan and deliver timely and organized services for customers, ensuring customers see the full value in Cloudflare's products and advice on product best practices.
- Gather business and technical requirements, use cases, and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.
- Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer's technical teams.
- Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process.
- Provide guidance to the customer to configure their CPEs and integration points.
- Troubleshoot implementation issues and collaborate with Customer Support, Engineering, and other teams to assist technical escalations.
- Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.
- Support building operational assets like templates, automation scripts, procedures, workflows, etc.
- 5+ years of experience working in a customer-facing technical implementation or onboarding team, security engineering team, security operations center or other highly technical team.
- Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP.
- A deep understanding of Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs.
- A deep understanding of SSO, ADFS, LDAP, and SAML and the role of the IdP for SSO.
- Security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
- Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
- Network transformation technologies such as MPLS, SD-WAN, or WAN Optimization.
- The ability to manage a project, work to deadlines, and prioritize between competing demands.
- Fluency in English.
- Demonstrated technical experience (hands-on-keyboard) with:
- Experience working with Reverse & Forward proxies with Content Filtering & DLP technologies.
- Software distribution & deployment in Microsoft, Mac, and Linux environments.
- Detailed working knowledge of web-based security, network segmentation, security proxies, Firewalls, and NGFWs, SSL/IPSec, and SSL/TLS VPN appliances & services, etc.
- Windows, MacOS, and Linux client endpoints troubleshooting.
- Experience debugging Network connectivity issues using Network Troubleshooting Tools.
- Experience with Microsoft Active Directory, GPO, AzureAD, and Intune.
- Experience with Zero Trust Implementation and deep understanding of the Zero Trust Frameworks like NIST.
- Experience implementing or understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC-2.
- Security skills and certifications such as CISSP, GCIA, GCIH, GCFA, GCFE, CCIE, CCNP, JNCIE, or MCSE.
Professional Services Consultant, Zero Trust Services - Sydney - Cloudflare

Description
Professional Services Consultant, Zero Trust Services
About Us
We are on a mission to help build a better Internet. Today, our company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. We protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code.
Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.
We were named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We Realize People Do Not Fit into Neat Boxes
We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.
We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.
Available Location: Sydney, Australia
Overview: Cloudflare provides consultative and hands-on-keyboard implementation and migration services for enterprise customers. As a Professional Services Consultant for Zero Trust Services/SASE, you are an individual contributor working in the post-sales landscape, responsible for the technical execution of solutions and guidance to our customers to get the most value possible from their Cloudflare investment.
You are a security expert and have experience with ZTNA, Data Loss Prevention, Email security, CASB, SASE.
This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m. Occasionally, we support our customers during the weekends for specific changes that need to be done outside of their business hours. Travel is expected at around 30%.
Responsibilities:
Requirements:
Preferred but not mandatory:
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo:
We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project:
We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
1.1.1.1:
We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released.
We don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Estimated Salary: $120,000 - $180,000 per year.
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