Technical Claims Specialist - Melbourne - Arthur J. Gallagher & Co. (AJG)

    Arthur J. Gallagher & Co. (AJG)
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    Description
    Introduction

    Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it's with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself.

    We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply.

    Overview
    • Individual development planning multitude of learning pathways and opportunities
    • Organisation which celebrates collaboration and innovation
    • Something for everyone - range of employee benefits, discounts and wellbeing programs

    About the role

    As the primary in-team specialist for technical claims and Workers Compensation knowledge, in the Technical Manager position you will use your unique skill set to provide coaching and mentoring to claims staff with relation to complex claims matters.

    You will also use your knowledge of Workers Compensation legislation to review and endorse claims decisions, liaise with legal parties relating to claims disputes, undertake various calculations relating to compensation, and provide technical reviews for claims management strategies.

    How you'll make an impact

    Your responsibilities will include:

    • Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
    • Guiding, advising and assisting employer clients who require specialist technical assistance
    • Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
    • Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
    • Undertaking adverse decision quality revisions and endorsements
    • Completing case conferencing with Case
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