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- Lodge Personal Injury claims
- Investigate, gather and follow-up additional information to complete the lodgement for Claims
- Validate claim details for lodgement, and refer to business partners
- Manage complex escalations from business partners
- Prepare, proof and despatch outbound correspondence in support of claim lodgement and management
- Manage the request, receipt and dispatch of claim information
- Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role
- Change management – ability to recognise, understand and support need for change and anticipated impact on both the team and self
- Decisiveness – ability to make effective decisions in a timely manner and determine what decisions should be referred for leader consideration
- Planning and organisation skills – establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same
- Problem solving – ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives
- Time Management – ability to implement the necessary tools and techniques to effectively balance and manage priorities
- Competitive Salary Package + Performance based incentives
- Flexible Work Arrangements - Up to 50% Work from Home, with the rest based out of our offices in Barangaroo in Sydney CBD
- Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths.
- We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
- Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing.
Claims Services Officer - Sydney - Suncorp Group Limited

Description
Claims Services Officer - NSW Workers Compensation
Join our team at Suncorp and take the next step in your career.
About the Role
This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected division of Suncorp.
Key Responsibilities:
What We're Looking For
Our Benefits
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:
Our Culture
At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before. Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.
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