Customer Store Representative - Moe, Australia - PJ & JR Phillips Pty Ltd

Description

About Us :

P J & J R Phillips Pty Ltd was founded in 1992. P J & J R Phillips Pty Ltd includes FormDirect supplying all things In, On & Around Concrete. P J & J R Phillips Pty Ltd also includes the wholesale distribution of industrial concrete supplies to trade stores around the country.

About You :

• Applicable years of retail store experience

Position Summary :

The Customer Service Representative primarily works with new and existing walk in customers to keep them happy and serve their needs. They are also responsible for the maintenance and up keep of the shop floor.

Key Requirements :

• Applicable years of retail store experience
• Proven successful experience in store sales
• People and customer engagement skills
• Strong organisational skills
• Good communication and interpersonal skills
• Ability to work in a team
• Ability to propose innovative ideas to increase market share

Job Responsibility :

Customer Focus

• Focuses on the customer, builds and maintains helpful and profitable relationships specific to individual needs.
• Monitors the service delivery to ensure customer's needs are met
• Balances financial restrictions & customer satisfaction effectively
• Keeps abreast of internal and external factors which may affect customer need
• Establishes good networking relationships
• Keep up to date with new initiatives and best practices

Results Driven

• Accepts challenging performance targets and is pro-active in taking action to achieve the delivery of results
• Seeks and accepts responsibility to make sure results are achieved
• Uses initiative to progress work by taking responsibility for the outcome
• Continually looks for opportunities to generate leads and complete sales
• Accepts and achieves personally demanding targets/KPI's
• Proactive and acts without being promoted to achieve results
• Demonstrates tenacity when faced with obstacles
• Is motivated by challenging targets/KPI's
• Has active involvement in own learning and performance
• Remains persistent and determined when team targets are not being reached
• Supports and helps team to improve performance
• Proactively seeks business by quickly interpreting data to prospect further sales opportunities
• Is flexible in approach to secure business from existing and potential clients
• Puts forward own ideas openly and assertively for adaptation
• Effectively negotiates contracts with stakeholder knowing when to compromise to benefit both parties

Planning and Organisation

• Clearly identifies the steps that need to be taken and develops plans to ensure that operational and strategic goals are achieved.
• Determines key players and decision-makers and involves them effectively to get best results
• Successfully overcomes set backs
• Takes an innovative approach to find ways to improve on standards and results
• Maintains a culture in which activity is continuously reviewed and improved
• Carries out reviews and audits to ensure organizational effectiveness

Job Functions :

Customer service / sales- outbound

Job Benefits :

MISSION

Our mission is to exceed the expectations of our customers with quality products & service.

VISION

Provide exceptional working environment for our team which will result in exceptional service for our clients which will lead to being #1 in our field.

About the role:

• You are only required work 5 days a week, Monday to Friday.
• We are proud of our culture within the business, celebrating successes in a great team.
• We encourage professional development, we will support where possible.

Selling Point :

Contact :

Ian Phillips