Jobs
>
Melbourne

    Helpdesk Support Officer - Melbourne, Australia - ignite

    ignite
    ignite Melbourne, Australia

    Found in: Talent AU C2 - 6 days ago

    Default job background
    Contract
    Description
  • Opportunity to work within the government.
  • Be a part of the team that aims to make a difference.
  • Immediate Start
    • About the Role
    One of our government clients is looking for a helpdesk desk officer to join their team. As helpdesk support Officer you are responsible for delivering efficient, effective, and timely technical support to end-users, enabling them to use technology resources seamlessly and ensuring the smooth operation of an organization's IT environment.

    Roles and Responsibilities
  • Provide first-level technical support to end-users through various channels such as phone, email, chat, or in-person. Assist users with troubleshooting software and hardware issues, connectivity problems, and other technical challenges they encounter.
  • Provide IT Helpdesk support to the Council's employees and Councillors (including home support where required for Councillors) for all the Council's IT systems.
  • Assist users with installing, configuring, and updating software applications. This may involve ensuring that software licenses are valid and that updates are applied in a timely manner.
  • Provide exceptional customer service by being patient, empathetic, and responsive when interacting with users. Maintain a positive and professional attitude throughout the support process.
  • Provide and maintain technical support documentation and records are required.
  • Assist with the rollout of technology programs as required.
    • What you'll need to succeed
  • Tertiary qualified in Information Technology or related discipline.
  • Relevant work experience in similar IT Support roles.
  • Experience working with Office 365/Windows 10/Adobe Suite.
  • Able to explain technical concepts in clear non-technical terms.
  • Excellent communication skills including impeccable telephone manner.
  • Technical experience in supporting Microsoft Teams and Mitel Telephony an advantage.
  • Hold a driver's licence as you will be required to travel around sites.
    • If you meet the above criteria and you're looking for your next challenge, then click APPLY or contact Fatuma on for a confidential discussion
  • Public Sector People

    IT Support Officer

    Found in: JobGet AU C2 - 1 day ago

    Public Sector People Melbourne, Australia

    3 days ago Be among the first 25 applicants · IT Support Officer (3-month Contract) · Are you ready to embark on a dynamic opportunity where your IT expertise meets a supportive and inclusive work environment? Public Sector People, in collaboration with our esteemed client, is s ...

  • Public Sector People

    IT Support Officer

    Found in: JobGet AU C2 - 5 days ago

    Public Sector People Melbourne, Australia

    5 days ago Be among the first 25 applicants · IT Support Officer (3-month Contract) · Are you ready to embark on a dynamic opportunity where your IT expertise meets a supportive and inclusive work environment? Public Sector People, in collaboration with our esteemed client, is s ...

  • Costa Group

    IT Support Officer

    Found in: JobGet AU C2 - 6 days ago

    Costa Group Melbourne, Australia

    The ITSupport Officer will provide operational and technical support to end businessusers and technology colleagues.Technology services provided by Costa require technical monitoring,configuration, and troubleshooting as the needs arise. Providing a customerfirst focus and delive ...

  • Public Sector People

    IT Support Officer

    Found in: Talent AU C2 - 6 days ago

    Public Sector People Melbourne, Australia Full time

    IT Support Officer (3-month Contract) · Are you ready to embark on a dynamic opportunity where your IT expertise meets a supportive and inclusive work environment? Public Sector People, in collaboration with our esteemed client, is seeking an enthusiastic IT Support Officer to jo ...

  • Easygo Gaming

    IT Support Officer

    Found in: Talent AU C2 - 5 days ago

    Easygo Gaming Melbourne, Australia Full time

    What's in it for you? · Are you ready to kickstart your career in IT in a vibrant and supportive workplace? Do you have a love for tech and helping people out? Then we may have the perfect role for you, we are seeking a dynamic individual to join us as an IT Support Officer to he ...

  • State Government of Victoria, Australia

    Business Support Officer

    Found in: JobGet AU C2 - 2 days ago

    State Government of Victoria, Australia Melbourne, Australia

    Organisation: Department of Premier and Cabinet · Occupation: Administration/Secretarial · Reference: VG/VG/ · An exciting and unique opportunity exists for a talented and passionate individual to join the new Advancing Traditional Owner Rights Branch as Business Support Officer ...

  • Perfekt Pty Ltd

    Customer Support Officer

    Found in: JobGet AU C2 - 1 day ago

    Perfekt Pty Ltd Melbourne, Australia

    Customer Support Officer (Managed Services) · Our team is looking forward to meeting you. · Explore your Future With Us. · Customer Support Officer (Managed Services) · Do you have a genuine passion to be part of a growing team? · Are you able to understand Client needs and prov ...

  • State Government of Victoria, Australia

    Administration Support Officer

    Found in: JobGet AU C2 - 4 days ago

    State Government of Victoria, Australia Melbourne, Australia

    The Evidence Preparation Section forms part of the Special Projects Unit and is responsible for the preparation of evidentiary material to investigators, the administration of warrants and all statutory reporting provisions regulated by legislation. The work is oversighted by the ...

  • Department of Education

    Executive Support Officer

    Found in: Talent AU C2 - 6 days ago

    Department of Education Melbourne, Australia Full time

    . · The Department of Education is seeking an experienced Executive Support Officer to provide high level administrative support to the leadership team in Conduct and Integrity Division (CID). You will perform duties including email and calendar management, coordination of recrui ...

  • Bureau of Meteorology

    Executive Support Officer

    Found in: Talent AU C2 - 3 days ago

    Bureau of Meteorology Melbourne, Australia

    Executive Level 1, Ongoing · $110,115 - $120, % super · Melbourne preferred; All Bureau Capital City locations will be considered. · The Science and Innovation Group undertakes world-class research and development enabling the Bureau to deliver better climate, oceans, water, weat ...

  • Osborne Richardson

    Desktop Support Officer

    Found in: Talent AU C2 - 6 days ago

    Osborne Richardson Melbourne, Australia Full time

    Osborne Richardson specialise in public-sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience. · • Initially to 5 Jul 24 · • Im ...

  • Elders Rural

    Support Officer Logistics

    Found in: Talent AU C2 - 2 days ago

    Elders Rural Melbourne, Australia Full time

    Nurture. Grow. Thrive. · Accepting a role with AIRR, a proud business partner of Elders, means you will be joining a team ready to support and grow your career. Much like the clients and communities we work with, you will experience, passion, dedication and resilience across all ...

  • Department of Premier and Cabinet

    Business Support Officer

    Found in: Talent AU C2 - 2 days ago

    Department of Premier and Cabinet Melbourne, Australia Full time

    Job Description · An exciting and unique opportunity exists for a talented and passionate individual to join the new Advancing Traditional Owner Rights Branch as Business Support Officer to contribute to the ground-breaking work in the areas of truth, treaty, self-determination a ...

  • Regional Express (Rex)

    Aircraft Support Officer

    Found in: JobGet AU C2 - 4 hours ago

    Regional Express (Rex) Melbourne, Australia

    Rex is looking for energised and reliable individuals to join our team as an Aircraft Support Officer, based at Melbourne Airport. · If you're excited about aviation, then you'll love getting up close and personal with our diverse aircraft fleet. · Join our Rex team now and enjoy ...

  • SchoolHouse

    Learning Support Officer

    Found in: Talent AU C2 - 6 days ago

    SchoolHouse Melbourne, Australia Full time

    Learning Support Officer | Eastern Suburbs · Learning Support Officer | Junior School · Fixed term contract (April 15th - end of the academic year) · Experience in a similar position is highly advantageous · Cert III in Education Support essential · Full time role · All girls, Ca ...

  • Public Sector People

    Project Support Officer

    Found in: Talent AU C2 - 3 days ago

    Public Sector People Melbourne, Australia Full time

    Public Sector People are working closely with a local council in the South East to recruit a Project Support Officer. · Responsibilities include but are not limited to: · Provide ongoing project support across the Economic Development service including implementation of project ...

  • State Government of Victoria, Australia

    Legal Support Officer

    Found in: JobGet AU C2 - 4 days ago

    State Government of Victoria, Australia City of Melbourne, Australia

    This is an exciting opportunity to progress your career and obtain valuable experience working as a Legal Support Officer in Victoria Police's Legal Services Department (LSD). · Victoria Police's LSD provides legal services and advice to support policing, courts and the Victoria ...

  • Yarra City Council

    Business Support Officer

    Found in: Talent AU C2 - 1 day ago

    Yarra City Council Melbourne, Australia Full time - Permanent

    applicable for full time 38 hours per week only) Supportive and Friendly team environment where we value growth and development · Hybrid/flexible working arrangements and an emphasis on work/life balance · Rewarding and diverse role · This exciting opportunity seeks a dynami ...

  • Milestone IT (Milestone Information Technology)

    Network Support officer

    Found in: JobGet AU C2 - 4 hours ago

    Milestone IT (Milestone Information Technology) Melbourne, Australia

    Added Tuesday 13th of June :45:45 PM · Milestone IT is currently working with this brilliant organization who right now has an exciting opportunity for an experienced Network Support Consultant to join a great team. · Working with a small team of IT specialists, you will be Prov ...

  • State Government of Victoria, Australia

    Business Support Officer

    Found in: JobGet AU C2 - 2 days ago

    State Government of Victoria, Australia City of Melbourne, Australia

    Organisation: Department of Premier and Cabinet · Occupation: Administration/Secretarial · Reference: VG/VG/ · An exciting and unique opportunity exists for a talented and passionate individual to join the new Advancing Traditional Owner Rights Branch as Business Support Officer ...