Support Engineer - Victoria - Appetency Recruitment Services

    Appetency Recruitment Services
    Appetency Recruitment Services Victoria

    10 hours ago

    Description

    About the Role


    You will support customers via phone or by traveling to their offices for onsite support, projects, or when required to operate from the client's office. The role is hybrid operating from home unless you are required to work at the client’s site.



    The role involves providing remote and onsite client support including:


    • Responding to and resolving technical issues related to endpoints hardware peripherals Business SaaS identity and print services
    • Supporting software installations and configurations
    • Recovering files from backups
    • Managing support calls and emails to ensure SLAs are met
    • Troubleshooting and resolving basic network-related issues

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