Regional Sales Manager - New South Wales - Hurtigruten Group

    Hurtigruten Group
    Hurtigruten Group New South Wales

    1 week ago

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    Description

    For 130 years, Hurtigruten has been committed to continuously improving what we do for our guests and the people we work with.

    As a Regional Sales Manager, you will be responsible for maximizing sales potential within your designated area of responsibility by cultivating strong relationships with existing customers, driving brand awareness, and identifying new customer prospects across existing and new distribution networks.

    You will be required to be the face of the Hurtigruten brand in your region and effectively represent the brand to the travel industry and the public.

    Key responsibilities include:

    • Maintaining effective strategic relationships with partners, front line staff, executives, marketing and sales teams.
    • Maintaining and managing applicable sales agreements, including reporting, commissions, back-end incentives, and marketing plans.
    • Setting targets, developing, coordinating, and implementing annual sales/marketing plans with key accounts using a customized approach to address the specific needs of each partner.
    • Ensuring ROI is monitored and maximized.
    • Strengthening relationships and achieving growth with key and new preferred accounts through regular sales contact and informative updates, while offering sales assistance when appropriate.
    • Providing detailed in-house and offsite webinar product & sales training.
    • In cooperation with fellow sales team members, developing and implementing an effective sales plan for training, educating, and servicing all members of the partner organizations.
    • Co-organizing and hosting client (consumer) presentations and product information sessions.
    • Escorting familiarization trips for travel agents/media/partners as necessary.
    • Providing strategic input and leadership to a local and global group of fellow peers within the sales team.
    • Ensuring that marketing collateral is utilized to its full potential.
    • Identifying and developing new business opportunities through direct and trade channels.
    • Evaluating ROI of potential trade and consumer activities and committing where beneficial.
    • Continually identifying new opportunities that would be beneficial to the brand.
    • Staying abreast of competitor activities and general trends within the industry.
    • Delivering an accurate detailed weekly sales report.
    • Actively seeking, fostering, and closing group business; coordinating with the group sales manager and providing relevant assistance throughout the process.
    • Managing your region's T&E budget and co-op marketing funds in the most cost-effective way, delivering the highest return.
    • Other duties as required and assigned.

    We are looking for a Regional Sales Manager who:

    • Can thrive in a highly driven fast-moving growth environment.
    • Is accountable and able to target and achieve results, set challenging goals, show energy and react to opportunity, instill urgency in others, and meet deadlines.
    • Has the ability to negotiate effectively in a positive manner; ability to compromise and find alternate solutions, seek common ground, articulate own and others' goals, stay focused on positive outcomes.
    • Has strong planning and organization skills, able to develop detailed sales/marketing plans aligned with company goals, manage time and workflow well, create effective sales call plans, monitor and respond to competition timely, work systematically/efficiently, manage distractions and interruptions.
    • Has learning/problem solving skills, able to understand the issue and underlying causes, apply new information quickly, and solve problems creatively.
    • Is customer-focused, able to build customer confidence, set achievable customer expectations, assume responsibility for solving customer problems, ensure commitments to customers are met, and solicit opinions and ideas from customers. Is committed to increasing customer satisfaction and is responsive to internal customers.
    • Has interpersonal savvy, able to use good listening skills, be sensitive to customers, adjust quickly to different personal styles, and stay open to other viewpoints.
    • Has integrity/trust, able to deal with others in a straightforward and honest manner, be accountable for actions, maintain confidentiality, and support company values.
    • Has composure/adaptability, able to support change, encourage innovation and new ideas, handle pressure, adjust to meet changing needs, and handle conflict effectively.
    • Able to work flexible hours including evenings and weekends. Overnight and some overseas travel may be required.

    Academic and Professional Qualifications:

    • College Degree or job experience equivalent required, 5+ years sales and customer service experience required.
    • 3+ years travel industry experience preferred.

    Additional Knowledge:

    • Proficiency in MS Office (especially PowerPoint), LCD/data projection, Internet, and webinar applications.
    • Ability to make good use of web tools and in-house technical resources, adapt to new technology, learn new programs quickly, and use computers to improve productivity.
    • Able to deliver effective presentations to consumers and agents, engage as a credible trainer, and is an efficient communicator of the brand's core sales messages - required.
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