Support Service Representative - Melbourne - beBeeVictim

    beBeeVictim
    beBeeVictim Melbourne

    5 days ago

    $55 000 - $90 000 (AUD) per year *

    Job title: Contact Centre Officer

    Description

    About the Role


    This is an exciting opportunity to contribute to a major new initiative for victims of crime.


    The Financial Assistance Scheme (FAS) has replaced the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.


    You will be part of a busy and supportive team providing information and authoritative advice on the FAS via phone and written enquiries.


    • Handle inbound and outbound calls about the FAS.
    • Prioritise support services for victims, including referrals in a confidential and sensitive manner.


    The role involves:
    1. Making informed decisions regarding financial assistance applications.
    2. Demonstrating empathy, understanding, and cultural sensitivity when communicating with clients. **Key Requirements:**
      • Experience in delivering victim support services or similar roles working with people affected by trauma.
      • Commitment to pursuing culturally safe workplace practices aligned with principles self-determination. Essential skills include communication listening problem-solving relationship building adaptability Resilience open-mindedness high school diploma or GED certificate completion relevant qualifications desirable Qualifications may have preference awarded experience case management salesforce genesys c A forward thinking motivated individual is sought at this time we are unable use previous description details],
    * This salary range is an estimation made by beBee
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