Guest Service Agent - Noosa Heads - Accor Apartments & Realty

Description

Job Title: Guest Service Agent

We are seeking a friendly and welcoming Guest Service Agent to join our team at The Sebel Noosa.

Summary:

This is an exciting opportunity for someone who is passionate about delivering exceptional hospitality and creating memorable experiences for our guests.

The ideal candidate will be a strong communicator with excellent customer service skills, able to work effectively in a fast-paced environment and provide a warm welcome to our guests from the moment they arrive.

Key Responsibilities:

• Rolled out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Communicate effectively with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Promote hotel amenities and services by having a deep understanding of products and offerings
• Share information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Accurately handle reservations and manage guest accounts

Requirements:

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

About Us:

The Sebel Noosa is a beautiful resort located in the heart of Noosa, offering stunning views and luxurious accommodation. As a Guest Service Agent, you will play a pivotal role in delivering exceptional hospitality and creating memorable experiences for our guests.

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

We offer a range of benefits, including ALL Heartist Membership, Family & Friends Discounts, Accor Live Limitless (ALL) Loyalty Program, Learn Your Way, Build Your Network, and Worldwide Opportunities.

The estimated salary for this position is $60,000 - $80,000 per year, depending on experience.