Jobs

    eCommerce Coordinator - Richmond, Australia - Accent Group Limited

    Accent Group Limited
    Accent Group Limited Richmond, Australia

    1 day ago

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    Description

    eCommerce Coordinator - Hype DC

    Richmond VIC , Australia Req # Wednesday, 1 May

    Hype DC is Accent Group's premium, limited and exclusive sneaker retailer. With almost 25 years as one of Australia's leading premium sneaker destinations, Hype DC continues to deliver a curated world class assortment of sneakers to our customers.
    Here at Hype DC , we are obsessed and committed to our people, our team and our customers are at the heart of what we do. As a key sneaker destination, we strive to deliver memorable experiences, a high-performance culture and operational excellence.

    Why Work for Accent Group?

  • Join the Biggest & Best Footwear Retail business with plans for expediential growth
  • Access generous team member discounts of 40% off across all our incredible brands
  • Access to our paid parental leave program.
  • Various health and wellbeing discounts available

    • About the Role
     Responsible for the maintenance of Hype DC eCommerce Websites for both AU + NZ. Support all Trend Division sites in enrichment and ad hoc tasks. Assist the eCommerce team to deliver the digital strategy and provide a superior eCommerce experience.

    Your key responsibilities will include:

  • End-to-end management of new product uploads, including copywriting, coordinating photography and inventory management
  • Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner
  • Online product merchandising and daily review of site to ensure all product content is current, accurate, relevant and aligned with digital merchandising and content strategy
  • Maintain the management categorisation of all products on-site, regularly updating new arrivals, best sellers and sale products
  • Collaborate and liaise with product team to understand product delivery dates and SOH across the retail network to manage online product enrichment processes and timelines
  • Work with SEO teams to ensure products and content are optimised for search and adhere to SEO best practice
  • Support marketing campaigns, product launches and retail activities with regular and relevant content updates
  • Manage homepage banner and website content updates to align with digital marketing calendar
  • Support Ecommerce Manager with pricing & promotions as required
  • Support retail network in updating store contact details on the websites and through Google Places
  • Assist in the implementation of the content marketing strategy through the email marketing, social and blog channels, whilst ensuring all content is on brand
  • Analyse and report on ROI of campaign outcomes
  • Acting as the ecommerce ambassador and supporting the customer service team to ensure all online customers are given an outstanding level of customer service experience
  • Troubleshoot site process issues or customer service queries and escalate to as required
  • Assist with the testing & implementation of new website features and integrations when necessary

    • To be successful you will have the following skills & experience:

  • Preferably footwear retail or wholesale background
  • Strong Knowledge of Sneakers and Footwear
  • Effective written and verbal communication skills
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