- 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts
- 363 rooms with breathtaking views over Melbourne
- Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience
- Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant
- Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35 Job Description
- Build a career with the largest hotel group in the Pacific
- Central accessible location in Melbourne's CBD
- Laundered uniforms
- Complimentary hotel stay package for your work anniversary
- Worldwide employee and family and friends benefits at Accor Hotels
-
Club Sofitel Attendant
4 days ago
AccorHotel Melbourne, Australia Part timeJob Description · An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact t ...
-
Room Attendant
5 days ago
Sofitel Melbourne on Collins Melbourne, AustraliaCompany Description · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shoppi ...
-
Housekeeping All-rounder
1 week ago
AccorHotel Melbourne, AustraliaCompany Description · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shoppi ...
-
Front Office Welcomer
3 days ago
SOFITEL Melbourne, Australia**Company Description** · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some sh ...
-
Receptionist
1 day ago
Sofitel Melbourne on Collins Melbourne, AustraliaCompany Description · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins Street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shoppi ...
-
Front Office Welcomer
16 hours ago
SOFITEL Melbourne, AustraliaCompany Description · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shoppi ...
-
Front Office Welcomer
1 week ago
SOFITEL Melbourne, Australia**Company Description** · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some sh ...
-
Duty Technician
16 hours ago
SOFITEL Melbourne, Australia**Company Description** · Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culina ...
-
Concierge
16 hours ago
SOFITEL Melbourne, AustraliaCompany Description · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shoppi ...
-
Assistant Manager
4 days ago
AccorHotels Melbourne, AustraliaAt Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality in ...
-
Front Office Welcomer
4 days ago
Accor Melbourne, Australia Part time· Company Description · Sofitel Melbourne On Collins is one of Melbourne's premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some sho ...
-
Duty Technician
1 day ago
Accor Melbourne, Australia Full time· Company Description · Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinar ...
-
Duty Technician
7 hours ago
SOFITEL Melbourne, Australia Full timeJob DescriptionAttend to any maintenance request by other department to ensure their operation run smoothly. · To observe cleanliness at the place of work and on the job after completion of work. · Record all electric, water, and gas consumption meter readings as required. · To c ...
-
Front Office Welcomer
3 days ago
SOFITEL Melbourne, Australia Part timeJob Description · As a Front Office Welcomer (Porter), you provide the initial welcome and the final "au revoir" to our guests, whilst assisting with their luggage and vehicles. We are looking for genuine and passionate hospitality professionals to join our Front Office Team on t ...
Club Sofitel Attendant - Melbourne, Australia - Accor
Description
Company Description
Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
PROPERTY DETAILS
An exciting opportunity exists for a guest obsessed hospitality professional to join the Club Sofitel team. As a Club Sofitel Attendant you are responsible for providing a sense of welcome and luxury service for all Club Sofitel guests by being the key contact to assist them during their stay. Your manner will be polished and professional and you will be responsible for providing both food and beverage and front office services to Club Sofitel guests.
To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on your ability to exceed the guest expectations.
YOUR KEY RESPONSIBILITIES WILL BE:
•Maintaining a thorough knowledge of all hotel facilities and promotions
•Attending to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
•Preparing and serving food & beverages
•Monitoring the Responsible Service of Alcohol and ensuring compliance with Victorian legislation
•Maintaining food & beverage stock and inventory control based on current and future occupancy
•Completing check in and check out procedures and adhering to hotel standards
•Updating guest profiles, maintaining guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
•Communicating with a diverse range of people in a professional manner
YOUR SKILLS AND ATTRIBUTES TO SUCCEED IN THIS ROLE :
•Have a minimum 12 months experience in a luxury hotel environment
•Be highly organised and able to effectively manage priorities
•Strong focus on guest and team relations. Initiate contact and establish rapport easily
•Project a professional image at all times through personal presentation/interpersonal skills
•Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
•Display high energy levels and demonstrate versatility in responding to guest requests and situations
•Remain calm and effective in high volume work situations
•Be good team player; contribute to and assist co-workers without being asked
•Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays
•Previous reception/attendant experience preferred
•Valid RSA and knowledge of Opera is an advantage
Benefits and Perks:
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists: