Program Assistant, Transform Lives Program - South Townsville, Australia - Griffith University

Description

Job Description

The Transforming Corrections to Transform Lives (TCTL) Centre is seeking to appoint a Program Assistant for the Townsville area. The Program Assistant will provide practical and administrative support to the team of Program Coaches (4) and the Program Manager (1), including providing direct practical support to women and children in the Transform Lives Program. The Program aspires to ensure that mothers are provided with continuity of care until they have sufficient stability and are sufficiently empowered to continue meeting their needs, improving their own lives, and supporting the positive development of their children. The program of support will:

1. Be multimodal in its approach (addressing not just parenting skills but also mental health needs, substance use problems, housing needs, etc);
2. Be multisystemic, working across the multiple developmental systems that parents and children have contact with (e.g., prisons, family, schools, community, employment, multiple agencies, and service providers);
3. Work with parents and their children during the custody period and for a substantial period after release; and
4. Be rigorously evaluated by the TCTL Centre researchers.

As a Program Assistant, you'll take on complex local and global challenges, using your skills and experience to drive meaningful change. Here's how you'll make it matter:

• You will provide practical support to women and children in the Transform Lives Program, including where appropriate, attending homes or correctional facilities to provide transport; responding appropriately to telephone queries; and administration required for referrals or uptake of relevant services.
• You will provide general administrative support, including but not limited to; ordering stationery, catering and routine procurement; managing room/venue bookings; undertaking reception duties; organising meetings, building access, taxi vouchers and visitor parking.
• You will assist in managing the flow of information, including managing records in the Client and Case Management System and other relevant databases, ensuring that confidentiality is maintained.
• You will work collaboratively with key internal and external stakeholders and service providers in the community to support the work of the Transform Lives Program.

About you
What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence, ethics and engagement, you'll thrive on seeing the direct and lasting impact you'll have on every community and every future.

You will also:

• Hold a diploma level qualification with relevant work experience, or an equivalent combination of relevant skills, knowledge and experience.
• Have a general understanding of the role of professionals working in the human/social services sector and their engagement with a range of government and non-government organisations. Knowledge of the challenges facing incarcerated women and their children is highly desirable.
• Have the ability to work effectively with First Nations women and children and to understand and respect First Nations ways of knowing, being and doing. You will have demonstrated experience working cross culturally with a solid understanding of cultural competency.
• Have demonstrated ability to work cooperatively and effectively with government and non-government agencies and with clients and their families through the use of well-developed communication skills.
• Have high-level interpersonal skills, conflict resolution skills, and highly developed verbal and written communication skills as well as strong organisational skills.
• Be self-motivated and able to demonstrate a high level of individual initiative, discretion, attention to detail and judgement.
• Have demonstrated ability to work independently and with minimal supervision to meet competing deadlines and work effectively as a team member.

You must hold a valid driver's licence for Queensland. You must hold a valid blue card in Queensland or be eligible to obtain one upon appointment.

What we can offer
This is a fixed term (to 30 June ), full-time position with a potential for extension based at the Transform Lives Program Townsville office. The advertised role is full-time, although requests for a fractional appointment (e.g. 0.8FTE) may be considered.

It is expected that the successful candidate will undertake some travel within Townsville and surrounding areas, in supporting the delivery of the Transform Lives Program. When travel is necessary, a vehicle (or expense provision) will be provided to support the successful candidate in carrying out their duties.

Salary Range
The full-time equivalent base salary will be HEW Level 4 in the range $70, - $74, per annum, plus 17% superannuation. The total FTE package will be in the range $82, - $86, per annum.