Rostering and Scheduling Officer - Mackay Regional, Australia - Right at Home

Description

Our Service Delivery Rostering and Scheduling Team is the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care. Due to our business growth, we have a vacancy in our Bundall based office for a Rostering and Scheduling Officer to join our Service Delivery team

The team is engaging, collaborative, and supportive to ensure you're able to reach your full potential. You'll work alongside colleagues who have extensive industry experience and with supportive management who are dedicated to your development and success in the role.

Reporting to: Customer Experience Manager

Take your next step with Right at Home.

ABOUT THE ROLE

As a Service Delivery Rostering and Scheduling Officer, you will form part of one of the most important teams in our organisation. At its core, this dynamic and fast-paced teamwork styled environment will ensure the work you do positively impacts the lives of our clients and allows them to live as independently as possible.

Overall, you can expect to:

Schedule support services for our Community Aged Care, NDIS, and Private clients

Rostering our field team members to meet service delivery requirements

Ensure staff are rostered in accordance with their conditions of employment & the SCHADS Award

Read and interpret Support Plans

Sound administrative and computer skills.

On call After Hours Roster Coverage

Right at Home provides support services 24/7

ABOUT YOU

We are looking for an engaging, energetic, and passionate person who show a strong commitment to the overall growth of the organisation. Attention to detail, maintaining accuracy, and having the capacity to absorb and apply new information and processes will allow you to succeed in this role. Showing initiative and being confident in your own skills and abilities, including being able to prioritise your workload and work with tight deadlines with relative autonomy, will allow you to thrive in what can be a challenging environment.

You will also bring:

Strong commitment to providing excellence in customer service.

Have exemplary interpersonal skills to communicate with a wide range of audiences.

Be a team player and show dedication to a proactive and supportive workplace culture.

Experience within the community care sector, rostering/call-centre environment, and completion of a Cert III or Cert IV in Community Services, Disability, or Aged Care will be highly advantageous.

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks

Benefits and perks

A diverse group of people in a great team environment, who share knowledge, pursue growth and a desire for excellence.

Opportunity for further training and professional development

Wellbeing and Rewards benefits

The role will be covering the local Gold Coast and Northern Rivers region with our office based in Bundall

All applicants will be required to provide copies the following documents

Valid National Police Check within 12 months

Working Rights in Australia for Full Time Employment

Current Driver's Licence

To apply, please provide an updated Resume along with a brief covering letter giving an overview of your skills and experience relevant to the requirements of the role.

If you have any questions outside of the information provided, please email Kate Andrews at

Agencies need not send through applications.

The health and safety of our people, customers, and communities is our number one priority. To maintain this, we require all our employees to show evidence that they have received the two full primary doses and at least one booster dose of a TGA approved Covid-19 vaccination. Evidence of your current vaccination status or medical exemption will be required.